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Contact Us

There are several ways to contact us, depending on what you require.


Orders / Sales

Contact the Commtest distributor closest to you for information on acquiring Commtest Instruments and accessories:

    Request a Quote    


Technical Support

For technical support, please email Commtest.help@ge.com or call us:

USA:
Toll free: 877 582 2946
Toll: +1 832 266 1959

New Zealand:
+64 3 943 0700


Returns & Repairs

If your local distributor or Commtest Support has advised you to send your instrument in for repair, it is essential that you contact us prior to shipping to obtain your RMA number.

Once you have received your number, please complete the relevant Return Material Authorization (RMA) form: 

TIP: We recommend you upgrade your instrument and software to the latest available versions. Doing so is free and known to resolve issues.

TIP: The problem might be with a cable rather than your instrument - Click here to learn how to test your cables for faults.


Calibration - North America - SCOUT & vbSeries only

If you are in North America and need to calibrate your SCOUT or vbSeries instrument, you can send it to the GE Bently Nevada facility in Minden, Nevada.

Before you send your instrument in, you will need to obtain your RMA number. To do this, please click here to fill out this form or contact us:

T: 1-800-227-5514, ext 1259    
T: 1-775-215-1259
usarepair@ge.com.  

MORE: Click here to learn about the additional calibration options available.


General Enquiries

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New Zealand
Head Office

GE Energy
Level 2
22 Moorhouse Avenue
Christchurch
8011
New Zealand

T: +64 3 943 0700
F: +64 3 943 0727

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Vibration Monitoring Solutions

Portable
GE Commtest portable solutions include data collectors, vibration analyzers, and balancers. Flex feature upgrades and a remote communications system are also available. Find out more >> 
Portable
Portable
Permanent
Our permanent online solutions include the GE Commtest vbOnline permanently mounted vibration data collection system and the Bently Nevada 1900/65A online machinery protection system. Find out more >> 
Permanent
Permanent
Wireless
Our wireless solutions include the GE Commtest Ranger Wireless System. Find out more >> 
Wireless
Wireless
Software
Ascent provides comprehensive data analysis and archiving capabilities that are integral to the Commtest vbSeries instruments, vbOnline monitors, and the Ranger wireless system  Find out more >> 
Software
Software

Latest News

October 2014 Tip of the Month: 
Hiding Peaks in Ascent 

SCOUT / vbSeries:
Trade-up Options

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Latest Downloads

Find the latest available versions of Commtest and associated software.
Software Updates
Training Resources
Product Guides

Latest Software

Tech Support

When you purchase a Commtest product, it includes free lifetime email and phone support. Additionally a wide range of support material is available, including FAQs. There is also a Training section which includes Product Guides, Hot Topics, and more.

More Support Resources

Commtest Distributors

You can find Commtest distributors all over the world. Simply contact the distributor closest to you: